Introduction
At witchfire-run, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Information We Collect
Information You Provide
When you enroll in our programmes or contact us, we collect:
- Parent/guardian names and contact details
- Email addresses
- Child's name and age
- Any additional information you choose to provide in inquiry forms
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Process programme enrollments and communicate about sessions
- Respond to your inquiries and provide customer support
- Send you information about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and unauthorized access
Legal Basis for Processing
We process your personal data based on:
- Contract performance: Processing necessary to provide our services to you
- Consent: Where you have given explicit consent for specific processing activities
- Legitimate interests: For improving our services and website functionality
- Legal obligations: Where required by law
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service providers: Third-party companies that help us operate our business (e.g., email services, payment processors)
- Legal requirements: When required by law or to protect our legal rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
All third-party service providers are required to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Limited access to personal data on a need-to-know basis
- Staff training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Enrollment information: Retained for the duration of your participation in our programmes plus 7 years for legal compliance
- Inquiry data: Retained for 2 years unless you request deletion
- Website analytics: Anonymized after 26 months
Your Rights
Under data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing your data
- Data portability: Request transfer of your data to another organization
- Object: Object to processing of your personal data
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Children's Privacy
While our services are designed for children and teenagers, we collect personal information only from parents or legal guardians. We do not knowingly collect personal information directly from children under 16 without parental consent.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
International Data Transfers
Your information is primarily processed and stored in the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place to protect your information in accordance with data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 42 Kelvin Way, Glasgow G12 8QQ, United Kingdom
Supervisory Authority
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
Website: ico.org.uk
Helpline: 0303 123 1113